Frequently Asked Questions

General
FAQs

  • Yes! We are currently accepting new clients.

  • To get started, please fill out this contact form.

    If you’re a current client, you can access your client portal here.

  • We can offer whichever you prefer! We use SimplePractice with an integrated telehealth platform through the client portal. We have all clients sign a consent for telehealth at intake so we can use it at any point if you would like. It comes in handy if you are feeling just a little under the weather, have a transportation issue, or even on bad weather days.

  • We currently see children starting at age 2 through adults. If your child is not in school yet, we will most likely start with family sessions to make sure we’re all on the same page.

  • Typically health insurance does cover mental health appointments. You may need to pay a co-pay or meet your deductible as with other appointments you attend. We are currently in network with Wellmark and United Health Care plans. We are not currently taking Medicaid plans.

  • Here is the link to the client portal!

Therapy
FAQs

  • The first appointment is what we like to call an Intake Appointment. This appointment looks a lot different than a typical appointment looks. If your child is the client, a parent/guardian is expected to be at the appointment to go over the initial paperwork that is filled out prior to this session.

    Please expect to talk about family history, the challenges that have been happening at home/school, developmental milestones, and more. If there are things you’d like to not disclose in front of your child, you can share these with the therapist privately via the initial paperwork or by sharing you’d like to talk privately at the appointment.

  • Yourself, your child, and any other paperwork that you feel might be helpful!

  • Therapy appointments are often around 55 minutes long. The therapist will reserve about 10 minutes of that time to talk with the adult that brought the child to the appointment. A parent or guardian’s insight is incredibly helpful to the therapist!

    Appointments usually start out as weekly until a relationship is built and some solid foundations are laid. Then, the therapist will discuss with the caretaker about decreasing the frequency of the appointments.

  • Depending on the age of your child, it is helpful if you share about why they’ll be coming to therapy.

    You know your child best, but you can start by saying, “You know how when you get mad, you always X?” or “Your teacher has been telling us that XYZ has been happening.” Then, share something along the lines of “The therapists are going to work with us as a team to help us figure out some ways we can better support you when you’re feeling X.”

  • There are many different types of play therapy! Our therapists are trained in non-directive play therapy. This means that the child gets to decide what is played with and the overall flow of the session. Throughout the play, the therapist will pull themes and integrate the challenges from home into the play.